Shipping policy
Shipping Policy
Last updated: June 2026
Order Processing
All orders are processed within 1–5 business days after payment has been successfully received.
As our products are prepared and fulfilled through our trusted fulfillment partners, processing times may vary slightly depending on product availability and order volume.
Orders are not processed, shipped, or delivered on weekends or public holidays.
Shipping Times
Estimated delivery times:
Netherlands
-
2–5 business days
European Union
-
3–10 business days
International Orders
-
5–15 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and the selected shipping method.
Any applicable taxes, duties, or customs fees imposed by the destination country are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.
Please allow up to 48 hours for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
The Pause SPA is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.
Delays
While we strive to ensure timely delivery, shipping times may be affected by factors beyond our control, including:
-
Carrier delays
-
Customs processing
-
Weather conditions
-
Peak holiday periods
-
Technical or logistical issues
The Pause SPA is not liable for delays caused by shipping carriers or customs authorities.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
Please include your order number and any relevant photographs if the package arrived damaged.
We will work with our fulfillment and shipping partners to investigate the issue and determine an appropriate resolution.
Contact Information
The Pause SPA
Warmoesstraat 155
1012 JC Amsterdam
Netherlands
Email: thepausenl@gmail.com
Phone: +31 6 87444632
VAT Number: NL869537374B01
KVK Number: 42062939