Return & Refund Policy

Last updated: June 2026

At The Pause SPA, we want you to be satisfied with your purchase. If you experience any issues with your order, please contact us and we will do our best to assist you.

Returns

Due to hygiene and safety reasons, we cannot accept returns of cosmetic, skincare, or personal care products that have been opened, used, or damaged after delivery.

You may request a return within 14 days of receiving your order if:

• The product is unused and unopened.

• The product remains in its original packaging.

• The item was delivered in error.

• The item arrived damaged or defective.

To initiate a return, please contact us at:

Email: thepausenl@gmail.com

Please include your order number and a brief description of the issue.

Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery and provide clear photographs of the item and packaging.

Once verified, we will offer a replacement, store credit, or refund, depending on the situation.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping Costs

Shipping fees are non-refundable unless the return is due to our error, a defective product, or an incorrect shipment.

Customers are responsible for return shipping costs unless otherwise agreed.

Contact Information

The Pause SPA

Warmoesstraat 155
1012 JC Amsterdam
Netherlands

Email: thepausenl@gmail.com

Phone: +31 6 87444632

VAT Number: NL869537374B01